We heard today that the PlayStation network will return online today – I’m not sure we will believe them until it happens as they appear to be struggling.
On the 20th of April 2011 we were informed by Playstation that some areas of the Network were down. Since then its gone from bad to worse, with very inadequate information from Playstation.
The nightmare unfolds before our eyes.
Following many rumours we soon found out that the PlayStation network had in fact been attacked by hackers and millions of gamer’s personal information including credit card details may have been compromised.
26/4/11 – Sony shared that they had infact had an unauthorised intrusion into the network, and that some personal information including, names, addresses emails but that there was no evidence of that credit card information was stolen.
30/4/11- PlayStation announce that some service will be available this week – following a criminal cyber-attack on the company’s data centre on this press release at Playstation blog.
Playstation advised people to change their passwords and to keep a sharp eye on their bank statements, even though I also read that PlayStation said that credit card data was encrypted and no evidence that it had been taken.
2/5/11 – PlayStation – Said that they are working with law enforcements and forensic experts to identify the crimials behind the attack
To reiterate a few other security measures for your information: Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. say PlayStation Blog.
3/5/11 Sony Online Entertainment Issued a security press release. Confirming …
The personal information of the approximately 24.6 million SOE accounts that was illegally obtained, to the extent it had been provided to SOE, is as follows:
- e-mail address
- phone number
- login name
- hashed password
Playstation now say they’ve called in the FBI and say that they will be (will be?) sending e-mails to all consumers whose data may have been stolen. More here PlayStation Blog.
When the PSN is finally up and running ([latest news – is today at 22.00) there will be an update and Sony advise you to change your password straight away.
The New York Times 12pm today - Sony Explains PlayStation Attack to Congress
I would have expected more from a company like Sony, no, we don’t know all of the details, but the most important thing is to keep your customers informed as soon as possible at all times. I hope that other game networks have taken note of this huge mess and will ensure proper precautions are taken.
My questions are;
Will it really be back today? Is it back yet?
Are Free Games enough compensation ?
Can we trust our information with PlayStation now?
What do you say?